Cancellation & Refunds

Last Updated: 12/07/2025

This refund policy outlines how you can seek a refund for payments that have failed or been processed incorrectly through our Platform.

Payment Failure Refunds

• Failed Payment Processing

If your payment fails due to technical issues or network problems, but the amount is debited from your account, you are eligible for a full refund.

• Duplicate Charges

In case of duplicate charges due to system errors, the duplicate amount will be refunded automatically within 5-7 business days.

• Processing Time

Refunds for failed payments will be processed within 15 days of reporting the issue to our support team.

• Refund Method

All refunds will be processed back to the original payment method used during the transaction.

How to Request a Refund

To request a refund for a failed payment, please contact our customer service team with the following information:

• Transaction ID or reference number
• Payment method used (card, UPI, net banking, etc.)
• Bank statement or payment receipt
• Date and time of the failed transaction

Important Notes

• Report payment failures within 7 days of the transaction
• Keep all transaction receipts and bank statements as proof
• Refunds may take 5-15 business days to reflect in your account
• Processing time depends on your bank or payment provider

Contact Information

For refund requests related to failed payments, please contact us at:

Email: rishi@iotcom.io

Phone: +91 7023236685

Address: 61A, Tilak Vihar, Gokulpura, Kalwar Road, Jaipur Jhotwara, Jaipur, India

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM IST